Our goal for you is to complete agreed upon Plan of Care designed for you in a reasonable amount of time. Your dedication to keeping your scheduled appointments is key to your success.
We reserve one hour time slots to provide you with highest quality of care. In order to provide this type of care, it is imperative that you attend your scheduled commitment. Late cancellations and no shows affect opportunities for patients waiting for access to excellent care.
Motivate Health, Inc. requires 48 hour notice for all appointment cancellations
IF Motivate Health, Inc. does not receive 48 hour notice, you will be charged $100 fee to cover the cost of the visit.*
*exceptions from this charge are contagious illness or pandemic restrictions
Cancellations are accepted only by calling during Motivate office business hours
Monday – Friday 8am – 4:00pm*
*Monday and Tuesday appointments – voice message cancellations recorded on Motivate voice mail Saturday or Sunday are acceptable and must be recorded 48 hours prior to appointment
Email, text and social media messages to report cancellations are not acceptable
no exceptions
Courtesy automated phone call or text message appointment reminders are available. See our Customer Care Team for details